Effective Date: 6 October 2025
Company: Our Maldives Pvt Ltd

 

Services Provided by Our Maldives Pvt Ltd
 

You can book your next holiday to the Maldives through our website ourmaldives.com.
We offer holiday bookings for luxury resorts, guesthouses, liveaboards, and island experiences across the Maldives.
Our clients include couples, families, friends, and corporate groups seeking tailored travel experiences.
 

We also specialize in MICE (Meetings, Incentives, Conferences, and Events), weddings, and group travel arrangements.
Our travel experts create customized itineraries to celebrate special occasions and curate authentic Maldivian experiences for every guest.

 

Corporate Information

Company Name:
Our Maldives Pvt Ltd
Company Registration Number:
C25432025
TIN:
1176624
Registered Address:
M. Cozy Lodge, 10th Floor, Keneree Magu,
K. Malé, Republic of Maldives

Phone:
+960 9972220
Email:
hello@ourmaldives.com
Website:
www.ourmaldives.com
 

Our Maldives Pvt Ltd is a registered travel and tour operator under the Ministry of Economic Development & Trade, Republic of Maldives

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Payment and Cancellation Policy

We inform each customer of their payment schedule and cancellation window before payment collection.
Please note that cancellation terms may vary according to the resort or property booked.
 

Reservation

A non-refundable deposit per room/villa is required to confirm your reservation.
 

Accepted Payment Methods

• VISA, Mastercard, American Express

• International Bank Transfers

• BML Payment Gateway (Maldives)

• Flywire Multicurrency Gateway
   

Standard Travel Dates (Except Festive Period)

• Upon Confirmation: 10% non-refundable deposit

• 40 Days Before Arrival: Remaining 90% balance due

• Bookings made within 40 days of arrival: 100% payment required
   

Failure to pay the balance within the due date may result in automatic cancellation of your booking.

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Festive Season (Late December – Early January)

• Upon Confirmation: 10% non-refundable deposit

• 80 Days Before Arrival: Remaining 90% balance due

• Bookings made within 80 days of arrival: 100% payment required
   

Cancellation / Amendments / Refunds

Standard Season:

• Cancellations after confirmation: 10% fee applies

• Cancellations within 40 days of arrival: 100% fee applies

• No-shows or early departures: 100% fee applies
   

Festive Season:

• Cancellations after confirmation: 10% fee applies

• Cancellations within 80 days of arrival: 100% fee applies

• No-shows or early departures: 100% fee applies
   

Instead of cancellation, a date change may be requested, subject to resort approval and rate differences.
Refunds, if applicable, are processed after written notification and deduction of applicable fees.

 

Payment Information

Once you confirm a booking, we will send an invoice with available payment options.
 

Bank Transfer

Payments can be made directly to our official company bank account (details provided in the invoice).
 

Flywire Gateway

You may pay in your preferred currency via Flywire.
By proceeding with payment, you agree to Flywire’s Terms of Use.
You must be at least 18 years old to use the Flywire platform.

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BML Payment Gateway

For payments in Maldivian Rufiyaa (MVR) or USD, you will be redirected to the Bank of Maldives (BML) secure payment page.
Our Maldives Pvt Ltd does not access or store your card details.
All communications are encrypted via TLS/SSL protocols.

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Please retain a copy of your invoice and payment confirmation for reference.

 

Resort Transfers

To arrange transfers, please provide your international flight details.

• Speedboat / Yacht / Luxury Yacht:
  Coordinated according to international flight timings.

• Domestic Flight + Speedboat:
  Same-day transfers available for most arrivals before midnight (subject to resort confirmation).

• Seaplane:

  • Arrival flights must land before 15:00 hrs (GMT+5).

  • Departure flights must leave after 09:00 hrs (GMT+5).

  • Baggage allowance: 20kg per person (excess fees apply).

 

Immigration Requirements

• All tourists must pre-book accommodation.

• A 30-day tourist visa is granted on arrival.

• Travelers must submit an online Travel Declaration within 96 hours before arrival.

• Passports must be valid for at least 6 months beyond departure.

• The company is not liable for entry denial due to invalid documents.
   

 

Prohibited & Restricted Goods

Prohibited items include narcotics, pornographic material, idols, alcohol, pork, chemicals, weapons, and explosives.
Restricted items require official permits, including live animals, plants, medicines, and tobacco products.

Note: As of November 15, 2024, import or possession of vaping devices is prohibited nationwide.

 

Currency & Transactions

• All transactions are in USD.

• Customers are responsible for any bank conversion or transfer fees.

• Please keep all invoices and receipts for your records.
   

 

Limitation of Liability

Our Maldives Pvt Ltd acts as an intermediary between clients and service providers (resorts, airlines, etc.).
We are not liable for delays, cancellations, or service failures caused by third parties or natural events beyond our control.

 

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Maldives.
Any disputes arising will be settled under Maldivian jurisdiction.

 

Our Maldives Pvt Ltd
Address:
M. Cozy Lodge, 10th Floor, Keneree Magu,
K. Malé, Republic of Maldives
Mobile| WhatsApp:
+960 9972220

Email:
hello@ourmaldives.com
Website:
www.ourmaldives.com
 

Last updated:
6 October 2025